Refund Policy

No voluntary refunds after provisioning

LiteSpeed Core provides digital license access and related services, including shared-license plans. Once a key, activation, download, account access, or other purchased service has been provisioned, fees are final. We do not offer voluntary refunds for a change of mind, unused service time, failure to cancel before renewal, a later plan change, server incompatibility that could have been tested, or a decision not to install or use the service.

This rule does not remove any refund, cancellation, or other remedy that applicable law requires. We also honor any more favorable written commitment made for a specific order.

Check before you buy

Review the plan, service limits, billing cycle, server requirements, and shared-license nature of the entitlement before completing checkout. Where available, use the trial to test installation and compatibility. Contact us before payment if you need confirmation about your environment or plan.

Renewals and cancellation

Cancel a recurring service before its next renewal to prevent future charges. Cancellation takes effect according to the service's billing terms and does not create a refund for the current period or past renewals. An unused balance or an early server move does not automatically create credit.

Billing errors and non-delivery

If you believe you were charged twice, charged without authorization, or did not receive a service you paid for, contact us promptly with your order or invoice number. We will investigate, correct verified billing errors, and seek to provide or restore a missing service. Where we cannot deliver the contracted service or applicable law requires a refund or another remedy, we will provide the required remedy.

How to raise a request

Email support@litespeedcore.com or open a ticket in the client area. Include the order or invoice number, service name, date, and a short explanation. Do not send full payment card numbers or passwords. We may ask for information needed to verify ownership and investigate the issue.

Approved refunds

When a refund is approved or legally required, we normally return it to the original payment method where possible. Processing time depends on the payment provider and bank. Taxes, currency conversion, and third-party fees are handled under applicable law and the provider's rules.

Your legal rights

Nothing in this policy excludes or limits a non-waivable right or remedy under applicable consumer protection law. If a provision conflicts with such a right, that right controls. For the rules on license use and personal information, see the Terms of Service and Privacy Policy.